Shipping & Return Policy
- All online orders are shipped via UPS Ground, unless otherwise stated. if you need your item sooner give us a call and we can ship 3-day, 2-day, or Overnight.
- The cut-off time for Next Day Air is 2:00PM PST.
- Orders are shipped within 1-7 business days unless other wise stated in the product listing.
- UPS and FEDEX no longer offer a guarantee delivery on any of their air shipping. What this means is we Woods' Western can not be responsible for late arriving packages. We will be happy to request your desired shipping speed but we cannot be responsible for UPS and FedEx shipping delays. This will be in effect until further notice, which will be some point after the COVID restrictions have been lifted. We are very sorry about this, it effects 3 day, 2nd day and overnight. For the most part packages have arrived n time, with the exception of a few that have not. We felt it is important that you know.
- Custom made items generally ship within 4 to 6 weeks depending on the item. This timeframe is subject to change.
- If, for some reason, your order will take longer than usual to arrive, you will be contacted by Woods' Western.
- Shipping is Non-Refundable.
- A 3% restocking fee will be charged on returns of ready-made (stock) items.
- Sales of custom items and sale items are final.
- If your custom chaps or apparel do not fit they may be returned for alterations. Please See Alteration Policy For More